Wajik88 Privacy Policy

1 Introduction

This Privacy Policy (hereinafter referred to as "Policy") sets out the basis upon which Wajik88 (hereinafter referred to as "Wajik88", "the Platform", "We", "Us", or "Our") collects, uses, stores, and discloses personal data obtained from individuals (hereinafter referred to as "Player", "User", or "You") who access or use the online sports betting and live casino platform available at https://wajik88.cam.

Wajik88 is committed to protecting the privacy and security of all personal data entrusted to us. This Policy applies to all personal data collected through the Wajik88 website, any associated mobile-optimised interfaces, customer support channels, and any other means through which you interact with our platform.

This Policy should be read together with our Terms & Conditions, which govern your use of the Wajik88 platform and are incorporated herein by reference. By registering an account or continuing to use the Wajik88 platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial data, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this context, Wajik88.
• "Data Processor" means any third party that processes personal data on behalf of Wajik88 under a binding contractual arrangement, such as payment processors or KYC verification providers.
• "Consent" means any freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data.
• "Cookies" means small text files stored on your device by the Wajik88 platform to enable functionality, analytics, and personalisation features.
• "KYC" means Know Your Customer — the identity verification process applied by Wajik88 to confirm a player's age, identity, and other eligibility criteria.

3 Data We Collect

Wajik88 collects the following categories of personal data in the course of providing its services to players on the platform:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (for age verification purposes — Wajik88 is strictly 21+)
• Email address and mobile phone number
• Residential address, including postcode and state (e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam)
• Username and encrypted account password
• Nationality and country of residence

3.2 Identity Verification (KYC) Documents

• Malaysian Identity Card (MyKad) or valid passport copy
• Proof of residential address (e.g., utility bill, bank statement dated within 90 days)
• Payment method ownership documents (e.g., screenshot of Touch 'n Go eWallet, Boost, GrabPay, or Maybank2u account in your name; bank statement confirming account ownership for DuitNow, FPX, CIMB Clicks, or other supported methods)

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and payment methods used
• Betting history, wager amounts, game selections, and settlement outcomes
• Bonus and promotional credit records
• Account balance and transaction ledger

3.4 Technical & Device Data

• IP address and geographic location derived therefrom
• Device type, operating system, browser type and version
• Session duration, pages visited, and navigation path within the platform
• Cookie identifiers and similar tracking technologies (see Section 9)

3.5 Communications Data

• Records of live chat conversations with our customer support team
• Email correspondence sent to or received from [email protected]
• Feedback, complaints, or dispute records submitted to Wajik88

4 How We Collect Personal Data

Wajik88 collects personal data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, make deposits or withdrawals, contact customer support, or participate in promotions.
• Automatically — when you access the platform, through the use of cookies, server logs, and similar technologies that record your device and usage data.
• From third-party service providers — including identity verification agencies, payment processing partners (such as e-wallet operators and bank networks supporting DuitNow and FPX), and fraud prevention services, where such data sharing is necessary to deliver our services.

5 Purpose & Legal Basis for Processing

The table below outlines the primary purposes for which Wajik88 processes your personal data and the legal basis relied upon for each processing activity:

6 Data Sharing & Disclosure

Wajik88 does not sell, rent, or trade your personal data to third parties for commercial purposes. Personal data may be shared in the following limited and controlled circumstances:

6.1 Service Providers & Data Processors

Wajik88 engages carefully vetted third-party service providers who process personal data solely on our behalf and under binding data processing agreements. These include:

• Payment processing partners — including operators of Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, DuitNow, FPX, Visa, Mastercard, and cryptocurrency settlement providers, who process transaction data to execute your deposits and withdrawals.
• KYC and identity verification providers — third-party services used to verify government-issued identification documents and cross-reference identity data against required compliance databases.
• Fraud prevention and AML screening services — providers engaged to monitor transaction patterns and flag suspicious activity in accordance with anti-money laundering obligations.
• Customer support platform providers — services used to operate our 24/7 live chat and email support infrastructure.
• Analytics and platform performance providers — services used to monitor platform stability, load performance, and user behaviour in aggregate anonymised form.

6.2 Legal & Regulatory Disclosure

Wajik88 may disclose personal data to regulatory authorities, law enforcement agencies, courts, or other governmental bodies where required to do so by applicable law, court order, or regulatory directive, without prior notice to the affected player where such notice is legally prohibited or impracticable.

6.3 Business Transfers

In the event that Wajik88 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, player personal data may form part of the transferred assets, subject to the receiving entity maintaining data protection standards no less stringent than those set out in this Policy. Players will be notified of any such transfer where required by applicable law.

7 Data Retention

Wajik88 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy or as required by applicable law, whichever is longer. The following general retention periods apply:

• Active account data — retained for the duration of the account's active status plus a minimum of five (5) years following account closure, in accordance with AML record-keeping obligations.
• KYC documents — retained for a minimum of five (5) years from the date of the last transaction on the associated account.
• Transaction and betting records — retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications — retained for up to three (3) years from the date of the interaction, or longer where the communication relates to an ongoing dispute.
• Technical and session data — retained for up to twelve (12) months from the date of collection.
• Marketing consent records — retained for the duration of the consent period plus three (3) years following withdrawal of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be linked to an identifiable individual, unless a longer retention period is required by law.

8 Security Measures

Wajik88 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Wajik88 platform.
• Encrypted storage of sensitive data at rest, including passwords (stored as salted cryptographic hashes, never in plaintext) and payment method details.
• Role-based access controls ensuring that staff members can only access the personal data necessary for their specific job functions.
• Multi-factor authentication requirements for platform administrative access.
• Regular security assessments and penetration testing conducted by qualified security professionals.
• Incident response procedures designed to detect, contain, and remediate data security incidents promptly.

9 Cookies & Tracking Technologies

The Wajik88 platform uses cookies and similar tracking technologies to operate platform functionality, remember your preferences, analyse usage patterns, and support fraud detection and security monitoring.

9.1 Types of Cookies Used

• Strictly Necessary Cookies — Required for core platform functions such as user authentication, session management, and security. These cannot be disabled without preventing access to the platform.
• Functional Cookies — Used to remember your preferences such as language settings, display options, and previously selected payment methods.
• Analytics Cookies — Used to collect aggregated, anonymised data about how players navigate the platform, which helps us identify areas for improvement.
• Security & Fraud Prevention Cookies — Used to detect and prevent fraudulent activity, including account takeover attempts and multi-account behaviour.

9.2 Managing Cookies

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of the Wajik88 platform. Strictly necessary cookies cannot be disabled as they are essential to platform operation.

10 Your Rights

Subject to applicable data protection law, you hold the following rights with respect to your personal data held by Wajik88:

To exercise any of these rights, please contact our support team via live chat or by email at [email protected]. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. In complex cases, this period may be extended by a further 30 days, of which you will be notified.

Please note that certain rights may be restricted or inapplicable where Wajik88 is required to retain data to comply with a legal obligation (for example, AML record-keeping requirements) or where processing is necessary for the establishment, exercise, or defence of legal claims.

11 Minors & Age Verification

The Wajik88 platform is strictly intended for individuals aged 21 years and above. Wajik88 does not knowingly collect personal data from persons under the age of 21. Age verification is conducted as part of the mandatory KYC process applied to all registered accounts.

Where Wajik88 discovers or reasonably suspects that an account is held by a person under the age of 21, it will immediately suspend that account, void all associated bets and transactions, and delete or securely destroy any personal data collected from that individual to the extent permitted by applicable law.

Parents and guardians who believe that a minor may have registered on the Wajik88 platform are encouraged to contact our support team immediately via live chat or at [email protected].

12 International Data Transfers

In the course of providing its services, Wajik88 may transfer personal data to service providers or data processors located outside of Malaysia. Where such transfers occur, Wajik88 ensures that appropriate safeguards are in place to protect your personal data, including:

• Binding contractual clauses requiring the recipient to maintain data protection standards equivalent to those applied by Wajik88.
• Transfers only to jurisdictions that maintain an adequate level of data protection as recognised by applicable standards.
• Technical and organisational security measures applied consistently regardless of where data is processed.

13 Changes to This Privacy Policy

Wajik88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. Where changes are material — meaning they meaningfully affect how your personal data is used or your rights as a data subject — Wajik88 will notify registered players by email or by a prominent notice on the platform at least 14 days prior to the changes taking effect.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the Wajik88 platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how Wajik88 protects your personal data.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Wajik88, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 on the Wajik88 platform. Average response time under 3 minutes.
• Email: [email protected] — responses within 24 hours.

For matters specifically relating to data subject rights requests (access, rectification, erasure, portability, objection), please include your full registered name, registered email address, and a clear description of your request to enable us to process it efficiently.

This Privacy Policy was last updated on 1 January 2026. For information on our betting rules and platform terms, please review our Terms & Conditions. For information on our responsible gambling tools and player protection commitments, please visit our Responsible Gambling page.